If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. He then refused to sell to me or accept text messages. On another case, buyer said item was damaged I shipping. Buyer claims item is not received. MERCARI IS A SCAM BUYERS BEWARE (I NEVER RECEIVED ITEM I PURCHASED) randomgirltv. That’s interesting. Hopefully it arrives tomorrow. How to proceed? If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. Maybe that will happen in this case as well. Thankfully, this is one area where Mercari shines. ... Now obviously if the item arrives damage or not as described, that's a different story. The sale was almost $200. They may also claim that an item was arrived damaged (when it didn’t), or they may cause damage themselves and claim it arrived damaged, resulting in them getting a refund from Mercari. I used Mercari label and the item clearly show it is in transit - she wants a refund. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. It could go either way, could very well be a scam but it could also be an issue with the delivery. and the item was a fake, not real human hair, and not the correct style. On hold with USPS now to see what they have to say. Any advice is greatly appreciated. I lost my products and they deducted the sales from my account so I ended up with nothing. I ship almost … I got a message from Mercari saying: “Buyer has let us know that -item- has not been received. they told me to send the item back, or, i would not get my money back. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. I refused and Mecari facilitated a return. I have this happen all the time. Whereas some will begin a payment transaction at the moment of purchase, Mercari does not release payment to the seller until the buyer confirms that they have received the order. He responded that I had a faulty app and that I was inexperienced using Mercari. The item showed "fee shipping" in blinking text. When I received the item back, the buyer had absolutely trashed it. Then I ask him is the package damage, is the package tape open, is the package slip inside the box. The case: I sold a bundle of 10 clothing items (NOT CHEAP). When the item arrives, the buyer has three days to confirm that the item arrive as described and to rate you as a seller. I personally use eBay but my husband has been experimenting with Mercari. Even on ebay sold items page is says status delivered. Hoping for a happy ending to this problem. Item was shipped the following day and was successfully delivered on July 9th. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Buyer received the item, M*****, messaged the seller, (me) that ... signed for by L. Devoue. Message 5 … Loading ... Before You Start Selling On Mercari Watch This - Duration: 6:22. First, it is absolutely free to list items in Mercari. Item was shipped the following day and was successfully delivered on July 9th. even if using stamps. The second item was a glass canister set which arrived broken. I would just tell them to contact Mercari if they have any issues. Is this a scam? Kristy Lee Recommended for you. You did your job—sounds like they’re trying to be sneaky & claim a DNR. Don't let them convince you that anything above & beyond what you've already done is required or your responsibility. Mercari does not have a way to contact them directly to inquire about the return request except to contact buyer … Jeeze. Really hoping for a positive outcome. Item is not as described – an example would be if you received an item listed as new but is used or an item that was listed as a size large, but you receive a small. This happened to me before. I recently purchased and item on Mercari. Thank you! To me, that's an unreasonable time to claim. Nobody has time for this shit anymore. Buyer claims item not received. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Or return the item. Put simply, it’s really not for problem. Fees. Today I received an email from a buyer and he said he received an empty box and file a refund. In cases when the purchase you made is unsatisfactory, the possibility of a refund will depend on the reason for your discontent. Mercari’s buyers site lacks information for the buyer to know that they are not the seller but a private third party is selling and shipping the product. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. On July 10th, buyer submitted a return request. I did tell the buyer to check her mailbox again just in case it was missed. Thankfully, if the buyer does not rate you in the allowed 3 days, Mercari will auto-rate you and release your payment to you. Next, you would deal with the carrier to see if you can get your money back from them. I didn’t send a rating right away because the item was broken and I was trying to resolve it with the buyer. Mercari will not issue you a refund as long as the item is as described. What is going to happen in this case? Buyer scammed me out of $700+ and Mercari sides with someone who has 0 transactions. If you did then so long as the tracking proves that the item was successfully delivered to the address provided on the PayPal confirmation of payment e-mail the buyer will have no way of being able to win an Item Not Received case. All photos in the link below. I was really worried about this situation. Mericari automatically give the seller 5 star reviews upon delivery. The seller has not shipped the item. Return was approved I recieved a rusty hammer for a return. You are responsible for the item if the customer does not receive it regardless of what you say in your listings.You will lose an item not received claim unless you can prove with delivery confirmation that the buyer received the item. I use this example a lot … I personally had one that I was the buyer on and ended up being delivered to 232 my street instead of 1232 my … They know it shows as delivered as well as they have access to tracking. If you did then so long as the tracking proves that the item was successfully delivered to the address provided on the PayPal confirmation of payment e-mail the buyer will have no way of being able to win an Item Not Received case. How do I get paid ? They could be telling the truth. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. Item sent using stamps, buyer waits one days after the 14 days RM advise to wait until it’s assumed lost before advising not received…? The title says it all. If the buyer claims they received an empty package, ask them to contact us via the Help Center. Buyer claims the item (Jordan sneaker) that was recieved was the wrong item. Thanks to all that responded, very helpful! Sometimes you have to fight with them some about it tho I despise Mercari and will never use them again! Paid the funds in to the holding account as is the standard operating procedure for Mecari. Press J to jump to the feed. I shipped out a piece of jewelry. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . Very disappointed with Mercari I receive a item that was not described Received a shipment notification from Seller but never received item. Advanced Question. Thanks for the advice. For example, a buyer may claim they never received an item (when they did) and get their money refunded by Mercari, thus cheating the seller out of a profit. Sometimes packages are marked as delivered but the postal worker forgot to actually deliver it, these usually show up the next business day. AP say he will need to lodge a complaint with them, taking in the envelope so they can invetsigate (I can't initiate it as I don't have the envelope). My husband and I are relatively new to this scene. Buyer received the item but says I shipped out the wrong item and I sent him only 1 item. Then Mercari will not release your profit to you until the item is received. I asked EBay about this and they are saying that Hermes issues the Claims code and that it means they could not deliver the parcel and are waiting for the customer to use the code to claim the parcel from them. Help for New Sellers. Maybe it will show tomorrow then. Understand Mercari’s payment terms. Mercari is not a place for very low-end items like ($1 to $15) because you have to pay a 10% fee to Mercari and then for shipping as well, and even if the buyer pays for shipping, it’s still not worth it. It can be requested if the buyer has one of the following Mercari complaints: Item not received as described; Item is potentially a counterfeit; Item is prohibited; Item is defective; The wrong item was received; Buyers returning an item should not give the seller a rating. Mercari review rated 2.6/5.0: I purchased an item off of Mecari. On July 10th, buyer submitted a return request. Mercari buyer claims he did not receive a package which USPS tracking confirms as delivered. I sold an item on Aug. *, delivered to buyer via USPS Aug *, @ *:** pm. Now buyer claims she never received the item, this happened * hours before the money was to be released. Thanks for responding. Their customer service does not help sellers. I have been a seller on Merc for years—been through this scam more than once. New comments cannot be posted and votes cannot be cast. The tracking number says delivered on my end. I tested EVERY item that I sell before I ship it out and now I have 2 buyers that "claim" the items do not work. On July 5th, buyer purchased NWT Lululemon train times crop. I've had 2 sales on Mercari and both were purchased by scammers. It is possible the item is stolen after delivery, in this case, neither you nor the post office is responsible for the lost because the buyer is supposed to provide a safe place for delivery. You have to pay out of your own money first with paypal to ship the item. I was told no refund because the weight was wrong. I insured the package at full value. I did send her the screenshot of tracking and receipt. Undisclosed damage to the item, such as a hole in a piece of clothing or a portion of the item is broken or doesn’t work. Essentials of the Mercari Refund Policy. I bought an item off of mercari and was sent a product that wasn't the item described. The buyer claims the item never arrived and opened a claim against me. It's up to you as the buyer to understand the item and the quality of the seller before making a purchase. Returns are for only not as described items (buyer remorse or not-fitting items cannot be returned) Return window is relatively small (3 days from delivery to request a return, and 3 days from receiving return label to ship the return package) Conclusion. It took from July 2020 until December 2020 to sell 1 item. Thanks! i filed a claim. The buyer has not contacted me so hopefully that means they have received the item – although I’ve not yet received feedback either (although thats not guaranteed I suppose). They will not file claims with shipping ... (even tho I paid for postage). You need to refund upon receiving photos...you do not wait for the insurance claim...that's between you and USPS. i bought an item from china, my 1st mistake. As a seller I had a item our chases then returned but recieved a empty envelope with nothing in it and Mercari said my item was not described well enough. A customer just sent me a message through amazon that they haven’t received their package. Paypal say a claim can be lodged under buyer (seller) protection. The screen was cracked and no longer straight. Kept on lowering price. 3. I sold * items m***** and m*****, Mercari only paid me for * item. Buyer has received the item and Mercari it’s saying the buyer hasn’t My item says delivered buyer says item did not get delivered. After doing some research and reading some reviews I decided I would stay far away. I have sold over 200 items. Thanks for the response. My husband and I are relatively new to this scene. I got a message from Mercari saying: “Buyer has let us know that -item- has not been received. I was ripped off for $170 for a fake purse had my account restricted. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. I can't see your photo, but it appears you received that, so you should have refunded then. I will be hoping it turns up. Dear all, This is my first post on this forum, so please bear with me! In the case of buyers, over 50% did not get their merchandise, or received damaged or fake merchandise. The buyer received the item, didn’t send me a message until she cut it up into pieces to propagate because she said they were almost dead and informed me of what she did 7 hours after receiving the plants. I never received anything. But it appears as if everything is in order now. If the buyer doesn’t rate you or fails to submit a return request within those three days, Mercari gives you an automatic five-star review for the transaction. Sometimes I've had it update as delivered but they didn't receive the item until the next day. Buyer claims USPS doesn’t have the item and is not tracking. It’s annoying. I use this example a lot … I personally had one that I was the buyer on and ended up being delivered to 232 my street instead of 1232 my … The buyer will be responsible for filing a claim with USPS per mercaris guidelines. These ratings can help future buyers decide whether you’re trustworthy. The buyer had one negative as a Seller. r/Mercari: The Official Subreddit for Mercari, a fast growing marketplace for buying and selling online. If he can't find the package in the store, he will have to take it up with Royal Mail. The item went to another buyer. You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. Report Inappropriate Content. You used a carrier and method they recommended. Refer to photos to see buyer's claim. What else can i do? The buyer sent the item back using a label provided by them or Mecari, I am not sure. I found out when I worked a receiving job that sometimes shippers mark stuff as delivered to finish out the day... but deliver it the following day. Every website has its own payment terms, which defines when and how the seller will receive payment for their goods. i called pay pal to see what would be best. If an item you ordered hasn't turned up yet, you should check your Purchase history - opens in new window or tab in My eBay to see if the seller has marked it as shipped, track your item or contact the seller directly if tracking is not available. It has endlessly bounced around the USPS system and was never returned. Do a better job at informing the buyer that Mercari is not a Retailer. Glad to know Mercari “should” take my side since the tracking shows delivered. I usually sell lower dollar amount items. Want a refund I received an item today that I purchased on Mercari app. Third, send the item to the buyer. I would ask them if it’s possible that the package was stolen or delivered to a neighbor by mistake, etc—either way, it’s really not your problem & you should receive your funds. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. 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How the seller about the issue ship almost … the title says it all from a has.